Our Reviews

Loved this place. They are the best.

Karissa was very helpful as usual. Gave me information about the battery that was needed as well as information about tires for future reference.

I came in for an oil change and rotate. I got a text with pictures but it wouldnt open. The service person came out and she asked if I saw the pictures I said no. She showed me the air filter and cabin air filter and said Moses could replave for 140 dollars. I said no. She then said there was an issue with two axle bearings leaking and that she would get a price. When I checked out she took me over to the pay center and gave me a 140 dollar bill. Which i stated I did not authorize. She said she thought I was declining the wheel bearings which I hadnt even been quoted. I unhappily paid and as a further explaination she offered she had only been working there a month. Air filters are easiIy one of the diy items I handle because I do not like paying extortion level pricing for 10 min of work.

They really worked to give us a great deal

always have great service

I had a high wing spoiler installed on my c8. I also purchased the accessory from your parts dept. Karissa was helpful and kept me updated throughout the process.

I thought you were professional and did a good job

Went very smooth , very pleased.

Very disappointed to be told after routine maintenance that I needed to have my deferential plug and upper oil pan replaced at an estimated cost of $2400. I asked how these problems could have developed since last service 6000 miles ago and was told these are common problems with the Colorado as they age and gain milage. My Colorado is a 2019 model with 78,000 miles. I was also told problem is also common in several other Chevrolet vehicles. I will not make the mistake of buying another one. I was supposed to have a courtesy multi-point inspection during service. When I left the dealership I scrolled through commuter and found tires were 5-6 lbs low. This was doubly puzzling since I had the tires rotated.

Very straightforward and excellent service.

Went beyond my expectations

I was shocked by the extreme price increase of an oil change in the last six months. Also, I think that TVs in the lounge area should be tuned in to non-political channels. The viewing of Fox News, CNN, MSNBC and the like should be done in the privacy of one’s own home and not in a public place.

Customer service with Karissa and Virginia were top tier. They kept in touch with the status throughout the week and were extremely friendly, kind and understanding. They were amazing!!

Good experience

I don’t usually buy locally because of bad service!! Absolutely everyone there was wonderful! In fact I told my best friend how well I was treated and went up and bought a truck also!

Ben was friendly but did not pressure us.

The staff, Paige,Ben,Mike,Pyper, and everyone else were very professional treated me with the highest respect.

They made us feel like family we had a new to us truck that was ruined by something we didn’t do which should have been not sold at all from Moses auto mall. You guys took us out of that mess into a amazing new ride. Then the next day we had our daughter there getting her a new ride. Thank you all so much. Great people.

Timely, friendly service The video information is very helpful

Great experience. Josh communicated every step and kept we me up to date.

Scheduled the service, everything was great from start to finish. Thanks, Moses.

The Salesman was a new hire but very friendly and knowledgeable. What he didn’t know he ask the experienced salesman. The finance man was thorough and no games approach, we appreciated a lot.

The staff are very nice and helpful. This was the 3rd time I’ve had my new car there because of squeaky breaks. I hate the fact that GM uses cheap parts now to build these vehicles and this is the results. They done a squeal kit that we had to pay for and it stopped the squeal for about a week and now the squeal is back!!!!!! It’s sad you pay 50K for a car with squeaking breaks

They were knowledgeable about the various trucks and their features and functions. Very patient with people who are not the best with technology. Professional.

100% satisfied thank your

I would buy another truck from Moses Chevrolet just because of the service department!!! Staff is AMAZING!

Great people

I had never been there before, am a usual customer at the Downtown GMC/Cadillac location. After having to cancel there due to snowstorm, I was able to get an appt. at Moses Chevy quickly. I was very impressed with the atmosphere, attitude and attention my vehicle and I received. I spent over six hours there, with several repairs underway, and Josh kept me updated the whole time on progress. I am really thinking I may switch to them from now on for my Camaro! Thanks, Moses Chevrolet!!

Good 👍 I was informed evey step they were doing to fix the problem.

Very professional staff, and kept me informed in every step in the process of my vehicle purchase

Very professional and knowledgeable associates

Everyone was so polite and helpful in helping me make decisions necessary to pull the Truck of the lot as mine😉

Nice Friendly Staff, Service was done quickley

Our salesman Mr Neal was very knowledgeable. Basically had the car we wanted picked out for us before we arrived! Excellent customer service

It was fast and easy.

Always have my Trail Boss serviced at Moses Chevrolet. Their top notch service department and the schedulers actually go above and beyond. Thought I had transmission slipping issues, normally it’s $200 diagnostic fee, they waved half of that fee. Definitely recommend Moses Chevrolet!

Love my new Chevy trail brazier it’s amazing and the people at Moses was the best

Sales team and customer service couldn’t be beat some of the nicest and most helpful people

everyone use great

The service team is always top notch. They keep me updated throughout the process and also offered a complimentary car wash

The staff was very accommodating and friendly. Shuttle drivers were great as well

They were courteous and professional. The service manager and the lady who prepared final bill were outstanding and went beyond to make my experience the very best it could be.

Everything was really good

Great Service. Friendly Environment. Comfortable waiting area. Quick and clean service. Detailed explanation of work performed.

It was very pleasant I appreciated the text messages and the video Best treatment ever .

Na

Really liked the video you guys sent

was great to work with. very nice people . enjoyed buying there . will do it again .

Quick service. Polite and knowledgeable. Showed pictures of work being performed. Good job.

Upon arrival at 7:50am to my 8:00am appointment for inspection and general service for my 1997 Camaro, I received a friendly and welcoming greeting, my service request was discussed and confirmed, and I was informed that my car service should be completed in approximately an hour. I proceeded to a clean and comfortable waiting room where I received timely updates and videos on my cellphone regarding the inspection and service to the Camaro. At 9:00am I was met by my assigned staff member who personally summarized the information I had been receiving, asked if I had any questions, and returned the keys to my car. I believe that this was as efficient and pleasant an experience that anyone could ever hope for when fulfilling the "chore" of bringing a vehicle in to a dealership for servicing. Moses dealerships are the best and I'll definitely recommend them to my friends.

Had a nice place to wait while my car was being worked on and it was done in less than 45 minutes

Josh was awesome to deal with. Super friendly and knowledgeable about my particular vehicle.

The staff was very friendly and professional. I am very satisfied with the services provided.

Great people to work with. They will go above and beyond to make your vehicle purchase a positive experience! If you are in the market to purchase a new or preowned vehicle this is the place to go!

Very nice and respectful employees.

Ben was excellent from start to finish. My 2018 suburban broke down and I had it towed to the Moses downtown shop, I called Ben and asked him about the possibility of getting it diagnosed and trading in as-is. He facilitated the entire process seamlessly d without delay. When I came in to look at the new suburban Ben was very knowledgeable and answered all my questions. The finance team was professional and efficient as well. It was a great experience.

Was a great experience nice salesman very helpful ! ⭐️⭐️⭐️⭐️⭐️

Great service. Josh is very friendly and knowledgeable. Price was competitive.

Process was very simple and quick. The staff is absolutely amazing. Will definitely be back!

Fast

TJ and Finn were nice and helpful. Explained everything thoroughly and made the process fairly simple! Highly recommend!

Very pleasant..very knowledgeable salesman..we found exactly what we were looking for

Ronnie Tucker, Mike Alexander, and Pyper Roe are GREAT to deal with. I will be back again!

Excellent service, and I like the added feature of video taken by the technician with a summary of the service provided. Great job and communication!

TJ was great. Friendly and helpful.

The entire team was so nice! I had to bring my kids with me, and they offered them snacks and water. T.J. was beyond amazing! I have no negative comments. I will be referring everyone I know here!

Everyone was friendly. It took a little longer than I expected but they kept me informed of the timeline.

Good experience

Happy with my purchase. Finance was very helpful and great to deal with.

Pleasant experience. Staff was professional and service was on time.

the staff was amazing i worked with.. made buying a new car painless and they met all my needs. i came in looking at a certified used but ended up getting brand new for just a small upgrade in price..

Salesman was energetic and asked and answered questions to better understand what we were looking for. We showed up about 5 minutes before closing. No one rushed us or made us feel uncomfortable about the experience. 5 star salesman.

Dealership was fine, the salesman Shay was excellent!

The service was quick and very comprehensive. I received a complete briefing of the work as well as an email containing a video of my truck undercarriage and tires documenting the service provided. Very professional.

Very nice people, fast service

Excellent

Great customer service

Overall good experience

All the staff I worked with went the xtra mile to help me purchase my new vehicle. I was on a time crunch and they made sure everything was taken care of for me in a timely manner. This is my second purchase from Moses and I am very pleased with both experiences with Moses staff.

Appreciated all the help it was a great experience

Great customer service. I dealt with Brandon at Moses Chevrolet. He helped me from start to finish. Very friendly and helpful with the entire process.

Pete did awsome job helping me purchase an find car. IAN was also very helpful .

They were polite and kept me informed. The experience was quick and I was made to feel welcome.

Had a Chevrolet Accessory Borla Exhaust System installed on my 26 Corvette C8 Z51. D.J., the Service Mgr (who was my service rep @ Moses BMW) took excellent care of my Vette. Installation flawless & all aspects of the service was exceptional.

Jackie did a great job.

It was a very smooth, quick and wonderful experience. Caylin greeted us as soon as we arrived, walked us through the process, spoke with us afterwards, and was all around professional, friendly, knowledgeable and helpful. 10/10 would recommend!

Very professional

Staff always professional and helpful

Great

Friendly

Folks were very helpful when discussing needed maintenance. Appreciated the ride home when inspection revealed an issue that was going to take more time than expected. Also when done, they came back to get me for pick up. Very impressed.

I was quickly welcomed and led towards the vehicle i was interested in with all the information that i needed

Top notch

Have a 2 month old 2026 Corvette. Got in it and Right Side Screen totally black. Drive to Moses Chevrolet Service Center unannounced, spoke to service rep & within minutes technician arrived & took vehicle to shop & resolved issue. Very satisfied with service.

I was not there, so the rating was just to get your attention. I DO NOT OWN A 2026 SILVERADO, MY SON DOES. I OWN THE 2026 COLORADO ZR2. PLEASE GET YOUR EMAILS CORRECTED. THE EMAIL ADRESS THIS WAS SENT TO IS THE WRONG ONE FOR THE SILVERADO. AGAIN THIS EMAIL ADRESS IS FOR THE COLORADO ZR2

Great Sevice! Great People!! Great Experience!!!

Amazing; your staff went above & beyond in making it a wonderful buying experience!

Great

Great experience!

Karissa provides Cadillac tier customer service. No one better...

All personnel was very friendly and very helpful.

Dealing with TJ was absolutely wonderful. He was very friendly. Knowledgeable, and ready to answer any questions I had. Purchasing my vehicle at Moses Chevy was an overall great experience.

Very accommodating and respectful people to deal with.

Very helpful and professional

I love the under carriage video of my car after my oil change and tire rotation. This was really cool

Very nice staff, fair price.

Joe was amazing. Made the whole process smooth.

Loved this place. They are the best.

They did a great job on the Chevy Colorado

Quick service. Didn’t have to wait long.

TJ was excellent. Not only did he have a lot of knowledge about trucks but extremely helpful through the entire process.

Very professional and personal. I was absolutely impressed with the overall experience.

The service tech, Cailyn was really nice and helpful. One of the other techs helped as well. He was honest and took care of the issues I had.

Went with my daughter for her oil change appointment and walked away with a new car. Only good things to say about Moses. They are helpful, courteous, friendly. Definitely recommend

I can’t say enough good things about the service department at Moses Chevy—they are hands down the best around. Every time I bring my vehicle in, the whole team is professional, efficient, and genuinely cares about getting the job done right. A special shoutout to Caylin, who is an amazing service advisor. She goes above and beyond to make sure everything is explained clearly and that you feel comfortable throughout the entire process. Caylin keeps you updated, answers any questions, and truly makes the experience stress-free. If you’re looking for top-notch service and people who actually care, Moses Chevy is the place to go.

Nothing was fixed and now I have to do it all over again. Huge waste of time

My appt was at 8am for oil change, tire sensor replacement and tire rotation. A lug stud got stripped out and took hours to find and be replaced. When I inspected my truck I found some of the lug nut caps were severely damaged. This is terrible service!! There was NO damage when I arrived and they tried to get me to leave with multiple lug nuts damaged, denying any wrong doing by the mechanic. Only after viewing pictures of my truck before and after service the service manager agreed that it was their issue and had them replaced. I was there over 4 hours. You’ve lost a loyal customer, I won’t be back.

Friendly service personnel. Pleasant atmosphere. Eveyone was courteous, caring, and helpful.

Pleasant staff, quick service, always looking out for my automobiles needs.

I’m happy with the service on my 2024 Equinox EV. I like the little video you send explaining what was done.

I was able to get things worked up over the phone with the help of my boyfriend and a manager and I couldn’t be happier

It took 2 hours to complete an oil change and tire rotation when I had a scheduled appointment. I had to ask for my vehicle back.

Not really happy with service

Wonderful wonderful people!

DJ was very helpful and I think his name was Frankie who worked on my truck did an excellent job.

Excellent customer service and communication.

Overall very satisfied with the service.

Great group to work with

I was happy with the service, but was a little upset that when I purchased the truck from Moses that the wheel lock key to remove to the lug nuts was not provided with the truck.

Very pleasant people and had no problem

Joe was wonderful! Made the trade as easy as possible.

Both the service and sales department people have always been exceptional in all of my dealings with all.

I had my 2021 Blazer RS in the shop at Moses June 2025, due to the carpets being full of water. Was told the sunroof drains were clogged. $200 & they were cleaned out. Now May 2026, carpets full again. I had not had the first clog for 4 years of buying the vehicle. I felt it would surely be clog free after the 2025 repair, at least a couple more years. When I let the Manager at Moses know my disappointment in needing this repair so soon again, they did the drain cleaning this year free of charge.

Super fast and efficient! Waiting room was cozy with a good selection of refreshments!

Jaylin was wonderful. Everyone was very helpful and nice.

First time buyer, they were very friendly

It was great. They were very polite and courteous and quickly got the job done.

Quick and easy process

Great

Great to work with !

Ian was great in and out quickly with a new vehicle

Great service as usual

Dana Latham was great to work with

Quick

My actual service experience was good but my issues lie with the financial end of the service. When I scheduled my service on line it showed a charge of $89.95 and when settling up, the cost was $98.00 plus the cost for 2 extra quarts of oil. I had expected the charge for the extra oil. I was basically told the the labor costs had increased and that was the charge that I will have to pay. I am considering this as false advertising and therefore had to change stars to 3 instead of 5. I was even told that if I had a gm coupon, they may not honor it. The next question is will I be back? The answer is, I don't know. Since I have been lied to and can't trust this dealers printed prices or take my coupon, my return for service will depend if I can get an exact quote by phone before making a decision.

Josh was great. Very pleasant. Answered all my questions. Kept me informed. And was very timely. Very impressive.

Very satisfied will definitely call Ben if we decide to buy another vehicle in the future

I've always had great experiences with their service and sales departments. Big thanks to your staff.

Quick and to the point

Wish I could give more than 5 stars. I purchased a new Equinox and was treated with respect and kindness throughout the whole process. TJ and the team he works with made me feel like family from the very beginning. This is why I continue to return to Moses when buying a car.

Ian soparito was fabulous and my shopping experience was a pl

Professional and friendly service

The employee that helped me was very nice and helpful. The waiting area was decent. Whoever was in my truck knocked all my change and my cup holder coasters out of my console. They did try to put the change back but my coasters were in the back floorboard. Not that big of a deal, but a heads up would have been nice…

Brandon worked with me over the phone until I was satisfied and made the purchase easy

Well what i thought was under warranty was not ended up paying $1200 to correct it being struts on my truck with only 54k mls. When I bought the truck from the salesman @ Moses he had know idea that the truck had aftermarket suspension on it and I was under the impression that it had factory suspension under it so I bought the truck I really do believe the salesman needs more training on vehicles coming in the lot for resale

Jackie was very prompt and thorough!

The employees at Moses feel more like friends!!! It’s always great service in a timely manner

Very friendly made me feel comfortable while I waited. Kept me up to date on progress of my vehicle.

Another great appointment! Thanks to efficient and friendly staff!

Everything was easy and quick. All the staff were very helpful and great to work with.

Purchase was easy and helped with any issues we had. Had some damage on the rim and were able to order me a new one to be swapped out.

Good job good coffee they was friendly

Did not check fluids. Still have warning that washer fluid is needed.

Everything was explained to me fast, courteous service couldn’t be more satisfied

Timely and efficient

Quick service

Thank you for getting an appointment when my engine light was on. Workers were very courteous.

I got in and out in a timely manner

You made it all so easy and I appreciated Shay bringing me my vehicle.

I am consistently impressed by the exceptional service provided by the service department at Moses Chevy. From the moment of arrival, clients are met with a warm and professional greeting. The entire team demonstrates a high level of professionalism, efficiency, and a genuine commitment to quality workmanship. I would particularly like to commend my Service Advisor, DJ, for his outstanding contributions. He consistently exceeds expectations by clearly articulating all necessary information and ensuring a comfortable client experience. DJ's proactive communication, responsiveness to inquiries, and overall dedication significantly contribute to a stress-free service process. Highly recommend!

Fast transition

It was fantastic. T.j. was great and overall

The process was easy and TJ Neal is the most professional person I have delt with. Amazing customer service

Salesman Joe Trammel and subsequently TJ were top notch! Both went above and beyond what we expected to save a deal and make a sale.

I had a great experience and my salesman Ian Saporito is the best salesman I’ve ever dealt with.

I was able to get my oil changed and tires rotated in approximately 30 minutes. That's outstanding service. The service manager David Cummings does an outstanding job running a great service center. Everyone I spoke to were friendly and professional. Moses Chevrolet St. Albans is now my go to for any vehicle problems. Thanks

Easy in and out great waiting room plenty of snacks to choose from

They said that they rotated my tires but I don't think they were rotate it because the air pressure that shows on my vehicle was the same. They said that the sensor need to be reset to bring it back down. I took it back down. They reset it and the tire pressure is still the same as it was as before and I know they didn't check the tires pressure because they would have had them all the same PSIs and they're not the same PSIs in each tire

The service writer (Josh) is awesome. Felt like dealing with an old friend.

Exceptional customer service!

Great

Very Quick and on Time

Pleasant and productive.

It was so easy and painless.

Amazing as always

Jamielle Claytor & Ronnie Tucker were awesome to work with.

Great service. Friendly, helpful staff. Great experience.

Josh was wonderful to work with and service was completed quickly and accurately. Thanks so much!

Great service and car was ready faster than anticipated. We dealt with Josh and he kept us up to speed throughout.

Everything went well. However, was told that someone tried calling and texting me, to let me know my truck was ready, but I never received either.

Great service

Nice transaction and friendly staff

Great team & followup!

Grate people to work with. Efficient and organized.

My experience was very positive at the dealership

Best salesman I have ever worked with! He is an absolute blessing!

Joe was very nice and helped us with the entire process.

When I first took my Enclave in to St.Albans Moses with trouble, they found a faulty thermal gas flap was not closing correctly, which was causing my car to go into ‘reduce engine power’ on my dash. They replaced it a few weeks ago. Then I had to take it back within a week for the same dashboard display. Digging deeper, they discovered a faulty fuse component needed to be replaced. I have only driven it to my doctor’s appointment yesterday and I had no problems as of yet. Looking good. My 2014 Enclave is in great condition, inside and out. Thank you, St. Albans Moses Chevrolet service people! I have driven my Enclave for almost 13 yrs now (bought my 2014 Enclave in October of 2013).

Fast friendly service

Everything was Great . In & Out in less that 45 Minutes

I was over charged for my oil change, but to make up for it Bj said my next one would be free to make up for it. I also had a rattle in my headliner from a clip that isn’t fully clipped all the way and they were unable to find it but I discovered exactly where it is once I got home. Other than that the team was great.

Always a friendly and professional experience. Work performed in a timely manner.

Moses employees are considerate and kind. They are knowledgeable. I always get good service.

It was great! I would certainly use Moses Chevrolet and their staff for my next truck purchase!

Actually my warranty paper did not match your info but you honored my copy and truck is doing fine

Very friendly, welcoming experience

Great

Painless quick

Very professional, helpful, answered all our questions.

They learned a lesson from a elderly lady.

It was very quick service and young lady service advisor was very great

Great

It was quick and easy and TJ Neal matched us with the right car for our family AGAIN

Everyone was nice, took a little longer than we thought it should. When we bought the vehicle no one explained the features of the vehicle to us.

Call if needed information 3049897690 Very rude employees in service at St Albans wv

I have bought from TJ Neal multiple times over the years great guy good salesman

Everything went well

Easy and fast.

Honest, fair, transparent, and the fast, friendly service I’ve come to expect from Moses Chevrolet. Exceeded my expectations as always

Great

Everyone that I communicated with was informative, helpful, and courteous.

It was good.

Had service several weeks ago, then had problem with the truck. Loose wire. Didn't charge because it was a part of the previous service. Glad they made it right

It was a great experience from start to finish. Our salesman Ian Saporito did an excellent job!

Very helpful & knowledgeable

TJ Neal made the experience so easy and flawless! Best salesman I have ever dealt with! I will definitely be a repeat customer.

No

The Moses team was very helpful in finding the vehicle I was looking for..

Great service. Fast turnaround time for an emergency repair while traveling through the area.

Great experience! TJ came in on his day off to get things done. The staff was wonderful. Definitely recommend!

We are return customers of T.J. Neal. This is the third vehicle we have purchased from him. He is one of the best salesmen we have dealt with. He is personable and always strives to give us the best deal possible. We don't feel pressured or intimidated during the process.

The service writer is a great young man who provided great info and is a very nice person.

Very friendly and quick state inspection.

Always pleasant and friendly when I am there

Went well everyone was nice

No problems

Was so helpful helping with my trade in and finding the right vehicle for me

My experience was very satisfying Joshua Lewis goes above and beyond my expectations

Timely

Amazing as always

I was really pleased with how they took care of my vehicle

Exemplary customer service! Josh was respectful, helpful & curteous.

We Love this dealership! Everyone was very nice and friendly I Would recommend it very highly.

The sales person was very helpful.

They were very knowledgeable about the car and even sent a video to show us what they were doing. They were very awesome.

Was a quick and hassle free process. Happy with the truck's check up.

I was totally satisfied with all aspects of my service. I was kept well aware of what was happening during the time there.

We appreciate the service

You are great you sent me a video of what you did and that is amazing 👏

It was great

Great personal service from y.J. and the sales manager. Will highly recommend them and the car.